TAIWAN 
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常見問答
客戶常見問題的快速指南，對於其他問題或疑問，請聯繫我們或訪問離您最近的銷售點。
並不通過工廠或通過互聯網直接將產品售賣給消費者，只能在 Natuzzi 門店或授權零售商處購買到產品。
請查看我們的專賣店地址來查找離您最近的Natuzzi門店。
皮革溫度會隨環境而發生變化，隨房間或人體溫度發生變化，並且會維持令人舒適的體感溫度。
不會。在正常的使用情況下，皮革不會出現裂紋或剝落。多數出現裂紋或剝落的可能是皮革表面使用的顏色塗料，這種情況通常是可以修復的，就像牆面附著的塗料一樣。唯一需要注意的是，並不是所有塗料都容易修復，修復期間也可能會留下疤痕。
疤痕、蟲咬、皺紋和條紋等印記是真皮的天然特點。如果您購買的是 Natuzzi Protecta 系列的產品，由於該系列的產品是經過特殊處理和表層加工的，所以只有少量印記，款式和質感整體如一。不過，我們Natuzzi Natural 系列的皮革上保留了皮革天然屬性，如蟲咬、疤痕、劃痕以及色差，即使是同一張皮，也會出現色差，因為這種皮革並未使用任何塗料，其顏色均勻程度無法與 Protecta 系列相提並論，這是原生皮的特有痕跡，並非產品瑕疵，而是天然、優質皮革的『象徵’。
是的。皮革是牛肉行業的副產品。鞋履行業使用的皮革才是最多的，傢俱行業使用的皮革僅為全球皮革總量的 10% 左右。
如果擔心寵物損壞皮革，可以選擇適合家中寵物的皮革，那麼您可以選擇我們的 Protecta 系列，因為它更方便修復，而且因為這種皮革使用了顏色塗料，修復後的痕跡也不會那麼明顯。
皮革原料的產地是皮革等級的主要決定因素。皮革來自世界各地，並按表面的天然特點進行分類。印記越少的皮革越稀有，等級通常越高，在變成適合傢俱使用的材料前，所需的處理工藝相對較少。南半球的皮革數量更多，其表面的自然印記也更多，柔軟性遠低於北半球。在 Protecta 系列中，南半球皮革佔大多數。通常而言，北半球的皮革等級更高。不過，我們的Natrual 系也會使用南半球的部分皮革。自然皮革自然會有些天然的印記，也會有色差，但這並不是瑕疵。
皮革的特點是決定成品價格的重要因素。隨著皮革等級的升高，成品的成本也會增加。不過，影響價格的因素有很多，包括：尺寸、風格、沙發腳類型、走線。Natuzzi 竭力為您提供完美無瑕的沙發。如果您決定在家中擺放我們的沙發或組合沙發，就會注意我們對沙發的每個細節都面面俱到。
天然皮革=未經修飾的皮革=較多的天然特點/色差保
護皮革=修飾皮革=天然特點偏少/整體更勻稱
我們提供多種不同的皮革，每種皮革還有多種色彩。厚薄不一，既有粗糙的也有光滑的表面，同時可選擇不同的車線顏色。各色俱全，總共有超過150種的顏色。您可以根據喜好和生活方式自行選擇。
分皮：所有皮革都必須經過分層，因為原皮實在太厚，不方便進行加工或在製造中使用。原皮將通過一個特製的機器被分為兩層。底下的一層皮就是眾所周知的分皮了，分皮經過磨砂拋光（處理）並印刻統一的粒紋，可被用於沙發的背面或側邊，可以讓您稍微節省些成本。分皮也是100%的皮革，加工的方法也與頭層皮無二。
頭層皮：經上述分離機被分割出來的第一層皮就是頭層皮。通常會被用在磨損更多的地方，因為頭層皮比分皮更為緊實。天然皮：未經過特殊工藝處理的，帶有天然紋理的頭層皮。
經過處理的皮革：將頭層皮經過打磨以減少一些肉眼可見的皮革印記。在各種加工處理的方法中，打磨是最常見的，在去除了皮革的印記後軋上特定的花紋。另一種處理方法是將皮革稍稍拋光以去除皮革的高低皺褶。
軋花處理的皮革：從之前的方法中我們瞭解到可以將特定的花紋壓入皮革。既可以是皮革微小的花紋，也可以處理成鱷魚皮的效果。
皮革的等級：左右最後的價格，決定皮革級別的主要因素是原皮的產地。
上光革：使用特殊手法為皮革上蠟或上油。這樣處理會使皮革的色澤看上去更為光亮。
Ecoflex海綿：極富彈性的海綿，用於Natuzzi 靠墊。由公司的IMPE部門製造，無氟利昂 CFC 污染物。
海綿的密度各異：我們使用10 多種不同密度的海綿。這就使得顧客可以訂製不同的舒適度、設計與支持。
填充物：多層熱嫘縈，包裹在座墊周圍，用於塑型和支撐。
沙發用彈力帶：在沙發的纖維板的正面和背面使用這種工業用的彈力帶，100% 彈性材料，通常用於汽車和航空工業，取代了傳統的金屬彈簧。使用這種材料的好處是：彈力持久；坐上去不會發出聲響；不會銹蝕；不會產生彈簧頂起坐墊的現象。
不同的款式我們使用不同的框架。我們的框架大多是採用實木比如杉木或櫸木，結合膠合板，刨花板、纖維板等木材。一些框架還使用金屬或暴露式雕刻部件。彈力系統所採用的彈力織物非常牢固並且擁有 100% 恢復力。也就是說，我們的框架和彈力織物將會比彈簧結構更經久耐用。我們的設計也充分受益於這個系統，因為它適用於從傳統鉚釘固定到更現代的開闊底部的所有傢俱類型。
我們的店舖出售清潔清潔劑。此外，我們推薦您使用中性的肥皂液，並使用干且柔軟的白布進行擦拭。我們不提倡使用其他溶劑或者化學試劑擦拭沙發。只須簡單地為沙發除塵，並且在污漬出現後立即清潔就能長保沙發亮麗如新。皮革是一種天然材質，經年累月後皮革的外表會與原來有所改變。
更多信息：
- 皮革套面
- PROTECTA 皮革系列
- NATURAL 皮革系列
陽光直射會加速皮革的褪色。經年累月後皮革不可避免都有一定程度的褪色。比起Natual天然皮，Protecta保護皮更加保色。
皮革所具有的彈性會對特定使用的區域產生定型。就像新鞋子買來要穿一陣子才能合腳一樣的道理。這種鬆弛不是工藝上的疏漏而是皮革天然屬性的一種體現。
聯繫我們
本人希望接收Natuzzi world的訊息。
本人同意Natuzzi S.p.A.通過以下途徑聯繫本人：
- 電子郵件
- 即時通訊（例如：SMS和WhatsApp)
- 通訊地址
- 電話拜訪
以發送電子報，向本人介紹貴公司提供的產品和服務、報價和促銷活動，以及使用隱私政策(a)項所述的方法開展市場調查。
本人已閱讀隱私政策
Privacy Policy
Privacy and the protection of personal data are very important to Natuzzi S.p.A. and the other companies belonging to the Natuzzi Group. The aim of this Privacy Policy is – therefore – to inform you about the ways in which we process your data for marketing purposes and in order to help us manage your participation in the Natuzzi Community.
What kind of personal data will we use?
Personal and contact information
We may use the personal and contact information provided to us when you enter into a purchase contract for Natuzzi products, request a quote or information about our products, register with the Natuzzi Community or sign up for our newsletters (hereinafter known collectively as “Data”).
In order to be able to request information and/or complete the process of registering with the Natuzzi Community, all the data indicated with an asterisk in the respective forms must be provided.
Additional data
With your consent, we may also use Data relating to you gathered according to different means than the ones just described.
More specifically, we may gather the following types of data:
- optional information that you may convey to use through order forms, quote requests and the Natuzzi Community registration form;
- information that we may obtain by examining how you interact with us, through emails and newsletters and our internet sites and apps, which may be developed either by us or by third parties (for more information, we invite you to consult their Privacy Policies);
- your purchasing behaviour, including information relating to purchases made by you and quotes requested by you from Natuzzi;
- information shared by you through social networks on which you are registered.
Why will we use your data and what legal basis we will adhere to?
If you grant your consent, we will use your data for each of the following purposes, including through the use of electronic means:
a) in order to send you – using the contact information provided by you – newsletters, information on products and services provided by our company, offers and promotions, and to conduct market research. For example, we might send you emails or instant messages (e.g. via SMS and WhatsApp), send you promotional material to your postal address or contact you on the phone via an operator.
b) in order to examine your preferences, the ways in which you interact with us and your purchasing behaviour. More specifically, in order to better understand your tastes and interests as regards our products and correspondence, we may examine – including using automated systems – the information you provide to us in order forms and quote requests, purchases made by you at Natuzzi stores in the last ten years, your interest in the correspondence and newsletters we send you, your visits to our websites, the way you use our apps and your interest in our social media channels (e.g. Facebook). For more information on the Data we may obtain as a result of you browsing our internet websites and/or using our apps, please consult the relevant privacy documents. Finally, we may supplement your profile with information of a statistical natural that we lawfully obtain from other sources: this could be in relation to where you live (e.g. demographic information, geo-referencing data etc.) or the electronic devices you use to interact with us.
In any case, this kind of profiling activity shall not have any legal consequences on you, nor will it have a significant effect on you personally.
Moreover, in the event that you have filled in a form for the request for information, we will use your Data:
c) to provide you with the information requested;
And, in the event you have filled in the Natuzzi Community registration form, we will use your Data for the following purpose, including through the use of electronic means:
d) to manage your participation in the Natuzzi Community. Your Data will be used to provide you with discounts and other advantages which may be made available to you. More generally, it will be used to satisfy all related contractual and administrative requirements.
Registration with the Natuzzi Community is optional and neither registration nor the information request is in any way dependent on you granting your consent for the data processing purposes set out at (a) and (b).
Who is the data controller?
The data controller is Natuzzi S.p.A., whose contact details are shown below.
How long will we store your Data for?
We will only store your Data for the period of time necessary to pursue the various data processing purposes.
As regards the Natuzzi Community, your Data will not be stored for processing for longer than the time necessary to manage your participation in the Natuzzi Community. In the event that you decide to leave the Natuzzi Community, your Data will be deleted within 30 days.
For the purposes set out at (a) and (b), your personal and contact information will be stored for processing until such time as you revoke your consent, while information relating to your purchases will be stored for processing for no longer than 10 years from the date of collection. Information relating to your interactions with us will be stored for no longer than 12 months from the date of collection.
Who will we communicate your Data to?
For administrative purposes, we may communicate your Data to our service suppliers (e.g. IT services). If you are registered with the Natuzzi Community, we may communicate your Data to companies – including foreign companies – who manage the stores participating in the Natuzzi Community initiative, as well as to third parties where we are legally obliged to do so.
A full list of such companies will be made available if you send a written request to the contact details shown below.
How will the transfer of your Data to non-EU countries be regulated?
Your data may be transferred outside of the European Union, including to countries where the level of personal data protection may be lower than that guaranteed by European regulations.
In any case, your Data will be adequately protected during such data transfers, particularly as regards the standard contractual clauses introduced by European Commission Decision 2010/87/CE https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1728496.
What rights do you have?
You have the right to request access to the Data, to request the amendment or cancelation of the Data, to request that data procession by limited, to object to our using your Data and to request that a copy of your Data be sent to you.
Rights of the interested party
Right of access
You have the right to obtain confirmation as to whether your personal data is being processed or not. If it is, you have the right to access your personal data and receive the information contained in this Privacy Policy.
Right of amendment
You have the right to obtain – without undue delay – the amendment of any incorrect personal data regarding you.
Right of cancellation
The have the right to obtain – without undue delay – the cancellation of personal data regarding you for any of the following reasons:
a) the personal data is no longer necessary as per the purposes for which they were collected or processed;
b) you have revoked your consent to data processing and there are no other legal grounds for data processing;
c) you have opposed data procession and there is no other legitimate motive to proceed to data processing;
d) your personal data has been processed unlawfully;
e) your personal data must be deleted to complete with a legal obligation.
Right to limit data processing
You have the right to obtain the limitation of data processing in the following scenarios:
a) if you inform us that your personal data is incorrect, we will limit data processing for the period needed for the data controller to check your personal data;
b) if data processing is illegal and you oppose the deletion of your personal data and instead request that its use is limited;
c) even though the data controller no longer needs your personal data for data processing purposes, your personal data may still be needed to check, exercise or defend a right in a legal setting;
d) if you have opposed data processing and are awaiting verification that we have legitimate reasons for this.
Right of opposition
You have the right to oppose – at any time – the processing of your personal data for direct marketing purposes, including any profiling activities linked to marketing.
Right to data portability
You have the right to obtain a copy of the personal data we have regarding you in a well-structured, intuitive format that can be viewed on an automatic device. You also have the right to pass this data to another data controller without the consent of the data controller that supplied you with it, in the event that:
a) data processing is based on consent or a contract; and
b) data processing is carried out using automated means.
You have the right to obtain the direct transfer of your personal data to another data controller, provided this is technically possible and only by request.
How can you change your preferences or revoke consent?
You can – at any time – check, modify or revoke your consent for the data processing purposes as set out in (a) and (b). You may also declare that you no longer wish to receive commercial information via email and/or instant messaging services. You can decide to leave the Natuzzi Community at any time. In order to do so, simply contact Natuzzi S.p.A. or the Data Protection Manager at the address privacy@natuzzi.com.
How do you contact the data controller and Data Protection Officer to exercise your rights?
You can exercise your rights by writing to the data controller and/or Data Protection Officer at the following addresses:
Data controller:
Natuzzi S.p.A.
Via Iazzitiello, 47
70029 Santeramo in Colle (BA)
Italy
Email: natuzzi@legalmail.it
Natuzzi S.p.A. Data Protection Officer:
Protection Trade Srl
Via Giorgio Morandi, 22
04020 Itri (LT)
How do you contact the relevant authorities to make a complaint?
Any complaints can be sent to the relevant authorities at the following address:
Garante per la Protezione dei Dati Personali [Personal Data Protection Authority]
Piazza di Monte Citorio n. 121
00186 Rome
Italy
Fax: (+39) 06.69677.3785
Tel: (+39) 06.696771
Email: garante@gpdp.it
Certified email address: protocollo@pec.gpdp.it
How will we keep you informed of any changes to this Privacy Policy?
This Privacy Policy is subject to change in the event that any changes are made to the way we process your Data or any other information contained herein. Your rights will not be affected by any changes. In the event that changes are made that may limit the protection of your personal data or infringe upon your rights as set out in the current version, we will use the contact details provided by you to inform you of this before your Data is processed according to the new policy. Your right to leave the Natuzzi Community and modify your consent and preferences will be guaranteed.
In any case, we invite you to consult the up-to-date Privacy Policy on the website from time to time.
Last updated: 14/05/2018
本人同意貴公司處理和分析本人的資料，以便本人接收個人化的產品報價。
本人同意Natuzzi S.p.A.使用隱私政策(b)項所述方法對本人的偏好、本人與貴公司互動的方式以及本人的購買行為進行調查。